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Service Feedback Form
The George Washington University Police Department provides police, security, and transportation services to the GW community. The department has trained personnel to provide consistent and professional service. As a member of our community, you can assist the Department in ensuring that this level of service meets your expectations. We encourage your participation and would like you to give us information when you observe actions by the Department or by individual employees which you believe need our attention. These may be both those actions which you find rewarding and those which you might believe are not at an acceptable level of professional police service.
UPD conducts an annual review of the 4-RIDE and Colonial Express Shuttle Services. We encourage your participation and welcome your suggestions and feedback about these two valuable services.
If you are filing a Service Feedback Form to notify the department about a commendation of employee service or a suggestion for department consideration, the following will apply:
The department does accept anonymous information, however we would prefer that you provide us with your identity in the event that we have a question about the information which you provided to us.
Depending upon the circumstances, you may or may not receive a response from the department.
If you are filing a Service Feedback Form to notify the department about a complaint of department action or complaint of employee performance/action, the following will apply:
The department does accept anonymous information, however we would prefer that you provide us with your identity in the event that we have a question about the information which you provided to us. This is particularly important if the department finds it necessary to conduct an internal investigation. Anonymous reports are investigated only to the extent which the information allows. If you do not wish to provide your name, you cannot be interviewed by the department and that will have an affect on the investigation process.
If we need more information than you provided in your written statement, you will be contacted by a supervisor or administrator of the University Police Department. If we have sufficient information to proceed with an investigation, you will be notified about the general outcome of the investigation, i.e. founded or unfounded and/or about any departmental changes that will occur based on your complaint. You will not be given specific information about the action taken against an employee.
We strive to complete all investigations within 15 days, during which time you will be contacted; however, there may be delays if we are unable to contact the reporting person and/or witnesses to the incident. If a delay occurs beyond 15 days, the reporting person may contact the department for periodic status reports at upd@upd.gwu.edu.
Members of the community, such as yourself, are valuable eyes and ears for our Police Department. We respect your input! Whenever you see actions or behaviors which you believe we should be aware of, both positive and negative, please report them to us.
As per the Student Code of Conduct, any student making false statements may be subject to adjudication through the Student Judicial Services Office.
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