STS: Student Technology Services

Each room or suite will have one dedicated telephone line and a telephone number for occupants to share. It is strongly recommend that one occupant bring an analog (landline) phone to school in order to use the individual in-room telephone line. Because cell phone reception varies in residence halls, it is a good idea to have access to a landline phone for emergency use. Your campus phone can also be a great way for your professors and friends to reach you at a local number instead of dialing an out-of-state cell phone number. Users also can set up voicemail and call waiting service on their campus telephones.

Placing Calls

For information on how to place on-campus, off-campus, long distance and international calls, please click here to view a comprehensive guide.

Voicemail

Voicemail service is available for $36/ academic year. Voicemail service is activated within 48 hours of placing an order. [Using the Voicemail system]

Call Waiting

Call waiting service is available for $27/ academic year. Call Waiting is activated within 48 hours of placing an order. [Using Call Waiting]

Signing Up for Voicemail and Call Waiting

Contact the IT Support Center at 202-994-GWIT (4948) or ithelp@gwu.edu.

Long Distance Service

To make phone calls outside the University, you will need a PAETEC Personal Billing Number (PBN). Once you have a PBN with PAETEC, you can check your bill online at: https://www.campuslink.paetec.com/.

The PBN Ensures Secure Billing for Students:

Long distance calls can only be made using a PBN.
A student can use any campus phone to make a long distance call - charges are not associated with the telephone number but with the PBN.
You are responsible for keeping your PBN secure. If you suspect your PBN code has been compromised, notify Campuslink immediately by calling 1-800-962-4772.

When dialing a long distance number, the phone will make a series of tones to prompt the entry of your PBN; the charges will appear on your next Paetec statement, which you will receive by e-mail.

More information on GW calling plans can be found in this PDF document: https://www.campuslink.paetec.com/pdf/gwu.pdf .

International Directory Assistance

For free International Directory Assistance please visit http://www.whitepages.com/intl_directories.xhtml

Voice Repair

Students who require assistance with their telephone service should contact the IT Support Center at 202-994-GWIT (4948) for troubleshooting assistance. If necessary, an in-room appointment with an STS technician will be scheduled.

Emergency Calls

The George Washington University Police Department (UPD):

Foggy Bottom Campus

Emergency: 4-6111
Non-emergency: 4-6110

Mount Vernon Campus

Emergency: 2-6111
Non-emergency: 2-6110

Ambulance or Fire Department 9 + 911