STS: Student Technology Services
STS: Student Technology Services

 
Services Offered

STS offers a wide range of support, including:

  • Network configuration and troubleshooting
  • Virus and spyware removal
  • Dell in-warranty repairs
  • Apple in-warranty repairs
  • Student Banner PIN Resets
  • Software installation
  • GWireless support
  • Call Waiting & Voicemail Signup
  • Equipment testing
  • Operating system reinstallation
  • Operating system upgrade
  • GWMail & Blackboard support
Banner PIN Resets
 
STS can reset student Banner PINs in-person ONLY at our City Hall office during business hours. Students who require a PIN reset should bring valid photo identification (GWorld Card, government-issued ID) with them. Users can also try using the PIN Fetcher and/or Security Question tools online before requesting a PIN reset. Users who are unable to come to our City Hall office can also send a faxed request to the Office of Banner Security at (202) 994-0722. If you choose to fax a request:
    • Ensure that the fax is clearly labelled as a PIN Reset Request
    • Include a copy of valid photo ID, such as a GWorld or government-issued ID
    • Clearly print your full name, as well as contact information (telephone or email)
    • Sign the bottom of the request
Faxed requests will be shredded after they have been processed.
Call Waiting/Voicemail Signup

Students wishing to sign up for Call Waiting or Voicemail service can do so in the STS office during business hours. STS can accept checks, GWorld or money order as payment.

For more information or for technical assistance, please contact the
STS Hotline at (202) 994-7041

 
City Hall 114, 950 24th Street NW, Washington, DC 20052 Phone Hotline: 202-994-7041 Phone sts@gwu.edu
The George Washington University