Invalid username and password

This error indicates that the credentials you provided did not match what is on record. When logging into GWireless, please use your NetID (your GW email address without the "@gwmail.gwu.edu") and your password. Both fields are case-sensitive. If you have forgotten your password, you can reset it by visiting:

http://helpdesk.gwu.edu/accounts/password.html.

If after resetting your password you still cannot log in, please contact ISS Student Technology Services for assistance.

After logging into GWireless, nothing happens

There are several potential explanations for this phenomenon:

Browser Plug-In Issues

The VPN system used by GWireless requires that either ActiveX or Java (two technologies used by web pages to run software on your computer) be installed and enabled. Most computers already have one or both programs installed, but users who have configured their computers with extremely restrictive security settings may inadvertently disable one or both programs.

Internet Explorer users:

To verify that ActiveX is enabled on your computer, open Internet Explorer and click on Tools, then select Internet Options from the menu. Select the Security tab in the window that opens, then click on Custom Level. Scroll down to the section titled “ActiveX Controls and Plug-ins” and verify that both ‘Download signed ActiveX controls’ and ‘Run ActiveX Controls and plug-ins’ are set to either Enable or Prompt.

If these options are disabled your computer may not be able to download and install the GWireless client.

Firefox users:

Firefox requires that Java Runtime Environment (JRE) be installed on your computer in order to use GWireless. You can verify that JRE has been installed on your computer by opening control panel and selecting Add/Remove Programs – if installed, Java Runtime Environment will be listed with the other programs installed on your computer.

After you have verified that Java Runtime Environment is installed on your computer, open Firefox, click on Tools and select Options from the menu. Choose the ‘Content’ tab and verify that the option to Enable Java has been checked. If Java is not installed or this option is unchecked your computer may not be able to download and install the GWireless client.

Firewall Settings/Configuration

Another possible explanation for this issue is a malfunctioning or improperly configured client firewall. Many users choose to install firewalls on their computers to protect from possible intrusion. Unfortunately, if configured improperly a firewall may also block legitimate internet traffic and disrupt normal operation.

During GWireless setup, firewall users may be asked to Permit a series of programs which require access to the internet. Users should select “Allow” or “Permit” when prompted in order to use GWireless.

If the user opts to ‘Block’ or ‘Deny’ internet access to the program, the GWireless system will not work properly.

In order to unblock GWireless system components:

Open the firewall configuration window by going to Start  Programs and select your firewall software from the program list. Click on the option to change or configure the firewall or firewall rules, then locate the GWireless software in the list. It will be identified as Juniper Networks software named JuniperSetupApp.exe, dsNetworkConnect.exe and dsNcService.exe. Ensure that each listing is permitted/allowed internet access through the firewall.

After changing the settings, you may need to restart your computer before the changes will take effect.

Browser Add-On/Toolbar Issues

If you have installed one or more browser toolbars or some browser “helper” applications, they may interfere with normal web browser operation and prevent your GWireless connection from functioning properly. If you are unable to use GWireless and have installed third-party browser add-on software, disable the software then restart your browser and attempt to connect to GWireless again.

Pop-up Blockers

Mac Users: If  'Block Pop-up Windows' is active in Safari you willget a  webpage that says you are connected, but the Juniper client will not be running in the dock. You will find the feature by looking under Safari in the toolbar.

If you have tried these steps and are still experiencing issues, please call the STS Hotline at 202-994-7041 for further assistance.