STS: Student Technology Services

Logging In For the First Time

When a user first logs into the GWeb Information System at http://banweb.gwu.edu, they are asked to enter a UserID and PIN. The UserID is the user's GWid. For first-time users, the PIN is your birthday in MMDDYY format - for example, if your birthday is October 19, 1987 your PIN will be 101987. When you log in you will be asked to create a new PIN. Your new PIN should be 6 characters long, and may contain letters and numbers. After creating a new PIN, you will be prompted to agree to the Terms and Conditions, then asked to create a security question. When creating a security question, please be sure to avoid any typos and pay attention to capitalization and punctuation, as the response you enter to retrieve your PIN must match your original answer EXACTLY. Setting up a security question may make retrieving your PIN later on much easier.

Retrieving a Lost PIN Online

Prior to requesting a PIN reset, you should try to retrieve your PIN using the tools built into the GWeb Information System. There are two tools available for PIN retrieval: the Security Question and the PIN Fetcher.

Using the Security Question to Retrieve a Lost PIN

If a user created a security question when logging in for the first time, they can use the security question to retrieve a lost/forgotten PIN. In order to use the Security Question, users should first load the GWeb Information System at http://banweb.gwu.edu and enter their GWid into the UserID field. LEAVE THE PIN FIELD BLANK, and click on the Forgot PIN? button at the bottom of the page.

If the system recognizes the UserID entered, it will display the Security Question tied to that user account and prompt the user to enter an appropriate response. If the response entered matches the stored response, the user will be allowed to create a new PIN and access the GWeb Information System.

Please note that this will not work if an account has been locked due to multiple failed login attempts.

Using the PIN Fetcher Tool to Retrieve a Lost PIN

If a user did not set up a security question or does not know the correct response, they can also use the PIN Fetcher tool . In order to use the PIN Fetcher, users should first load the GWeb Information System at http://banweb.gwu.edu and click on the "Don't Know Your PIN?" button above the UserID/PIN fields.

This will pop-up a small window (if you are using pop-up blocking software, you may need to turn it off or add http://banweb.gwu.edu to your list of allowed sites). Click the "PIN Fetcher" button under Step 2. This will pop-up the PIN Fetcher window.

Enter your NetID, password, GWid and birthday in MM/DD/YYYY format into the PIN Fetcher window and click on Fetch. Please note that this will not work if an account has been locked due to multiple failed login attempts.

PIN Reset Requests

If you have already tried to retrieve your PIN and were unsuccessful or if your account has been disabled due to multiple incorrect login attempts, you should request a PIN reset.

STS can reset student Banner PINs in-person ONLY at our City Hall office, 9am-5pm Monday - Friday. Students who require a PIN reset should bring valid photo identification (GWorld Card, government-issued ID) with them. All users are encouraged to follow the steps listed at https://banweb.gwu.edu/genhelp/hwgholgi.htm prior to requesting a PIN reset. Users who are unable to come to our City Hall office can also send a faxed request to the Office of Banner Security at (202) 994-0722 or an emailed request to sysuid@gwu.edu. If you choose to fax or email a request:

Ensure that the fax/email is clearly labelled as a PIN Reset Request
Include a copy of valid photo ID, such as a GWorld or government-issued ID
Clearly print your full name, as well as contact information (telephone or email)
Sign the bottom of the request

Faxed requests are shredded after they have been processed.

If you have additional questions or would like assistance walking through the login process over the phone, please feel free to contact the STS Hotline at (202) 994-7041. The STS Hotline is available Monday-Friday from 7 am to 10 pm.