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GW Email FAQ
General
Why did the University upgrading our Email Services?
Is there be a cost associated with this account?
How long will I have access to my GWMail account?
Does GWMail have all the same features as Gmail (Chat, Calendar, Documents, etc)?
I recently graduated from GW. How do I get a new GWMail account?
Setup
I am a staff or faculty member that is also a student. Can I create a GWMail account?
What do I use IMAP or POP mail for?
How do I set up my GWMail account to forward to another email address?
Help
What number do I call if I have problems setting up my email account?
What number do I call if I have problems logging into my email account?
I am a staff or faculty member that is also a student. I have already created my GWMail account, how do I access it?
I accidentally deleted my email. Can I get it back?
I forgot my GWMail password. What should I do?
What happens with websites and services that still use the @gwu.edu address? (Facebook, LinkedIn, etc)
What happens to my listserv memberships now that I have a new email address?
What if I need help with other features such as Chat, Calendar, Documents, etc?
Is there an instruction guide or training that shows me how to use the features of my email account?
Storage
What is the GWMail quota for storage?
Where will my email data be stored?
Why are there no folders in GWMail?
Security
How is Google handling my privacy?
How is GWMail being secured at GW? Is it safe from hackers, spam, phishing, etc.?
General
Why did the University upgrading our Email Services?SetupGW decided to upgrade to a Google Mail interface because of the changing ways that members of the GW community use email in every day life and the need for more email storage space. Outsourcing the email system to a third-party service, such as Google Mail, was the right choice for GW because it supports our current hardware platform and offers significantly enhanced storage capabilities, access to other Web-based applications, and the complete features of the commercial Google Mail system. Additionally, the University selected the interface as a result of its popularity with current students and alumni--many students and alumni currently forward their email to Google Mail as compared to other e-mail applications.Is there be a cost associated with this account?
Back to TopThere is no cost for using a GWMail account. This upgraded email service is being provided to enhance service and support for GW students.How long will I have access to my GWMail account?
Back to TopAs long as you have an affiliation (student or alumni) with GW, your account will remain available to you indefinitely. You will not lose your email account due to inactivity; however, you must remain in good standing with the University by adhering to all applicable policies and codes of conduct. You are encouraged to use your GWMail account to stay connected to the University community. Your GWMail account will be your primary email account for all official correspondence from the University.
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Does GWMail have all the same features as Gmail (Chat, Calendar, Documents, etc)?Yes! Your GWMail account has access to a whole variety of tools that you may be familiar using in GMail. This includes Google chat, calendar, documents, and sites.I recently graduated from GW. How do I get a new GWMail account?
Back to TopAs an Alumni you will have access to the GWMail system as well. Visit the Alumni Community for more information.
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I am a staff or faculty member that is also an student. Can I create a GWMail account?HelpIf you would like to create a student GWMail account, you may do so through the Account Management Console. However, as a GW staff or faculty member who is also a GW student, your primary email service with the university will continue to be Colonial Mail and your e-mail address will remain netid@gwu.edu.What do I use IMAP or POP mail for?
Back to TopThese are two methods for accessing your email account from programs, such as Outlook, Apple Mail, Thunderbird, Eudora, etc. For more information please see this Google Help Article.How do I set up my GWMail account to forward to another email address?
Back to TopFor more information about message forwarding please see this Google Help article.
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What number do I call if I have problems setting up my email account?If you are a GW student, you can contact the ISS Student Technology Services (STS) Hotline at 202-994-7041 for assistance with creating your account or resetting your password. The STS Hotline is open from 7 am to 10 pm Monday through Friday.What number do I call if I have problems logging into my email account?
Back to TopIf you are a GW student, you can contact the ISS Student Technology Services (STS) Hotline at 202-994-7041 for assistance with creating your account or resetting your password. The STS Hotline is open from 7 am to 10 pm Monday through Friday.I am a staff or faculty member that is also a student. I have already created my GWMail account, how do I access it?
Back to TopIf you already have an account and would like to access it, you can do so in one of three ways:I accidentally deleted my email. Can I get it back?
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- Use a desktop email client, such as Microsoft Outlook, Thunderbird, etc.
- The email link in the myGW portal will take you to a selection screen where you can choose which account to visit
- Visit the MyGW Portal e-mail page directly at http://mail.gwmail.gwu.edu
- Please note that your primary email account with the university will be your staff email account "NetID@gwu.edu"
If you delete your email from your Inbox you still have it in the trash bin. However, once you delete your email from the trash bin you will no longer have access to that message. ISS will not be able to restore your deleted emails.I forgot my GWMail password. What should I do?
Back to TopThe GWMail username and password are the same as your GW NetID and password. So, resetting the NetID password will reset your password for GWMail. Go to the Account Management Center to reset your password. Students can reset their passwords at https://amc.gwu.edu/PasswordReset. Please note that this is the same username and password used for a variety of online services such as Blackboard, the myGW portal, etc.What happens with websites and services that still use the @gwu.edu address? (Facebook, LinkedIn, etc)
Back to TopYou will need to update your email address with any services that still have your @gwu.edu address.What happens to my listserv memberships now that I have a new email address?
Back to TopYou will need to use your new GWMail address to resubscribe to any listservs that you are a member of. You should receive more information from your listserv moderators.What if I need help with other features such as Chat, Calendar, Documents, etc?
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StorageThe best resource for help using these features is the extensive Google Help Center. To visit the Help Center simply click the "Help" link in the upper right hand corner of the application screen. You can also go to the center directly by visiting http://www.google.com/support.Is there an instruction guide or training that shows me how to use the features of my email account?
Back to TopThe best resource for help using your GWMail account is the extensive Google Help Center. To visit the Help Center simply click the "Help" link in the upper right hand corner of the main GWMail screen. You can also go to the center directly by visiting http://www.google.com/support.
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What is the GWMail quota for storage?SecurityGoogle provides 6.5 GB of email storage with spam and virus protection.Where will my email data be stored?
Back to TopYour data will be stored using Google's advanced worldwide data storage centers. However, there is no guarantee which data center will house GW data. This is done to ensure that Google can best handle security, scalability, usage spikes, and redundancy. Google provides more information on their security and privacy practices at Google's Help Center.Why are there no folders in GWMail?
Back to TopGWMail uses Google's tagging system instead of folders. For a detailed explanation please see Google's description at Google's Help Center.
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How is Google handling my privacy?In today's increasingly digital world, GW takes the topics of privacy and security very seriously. One of the factors in selecting Google Mail as the third-party email solution was the fact that their privacy and security offerings are compatible with ours. Google's privacy policy states that they will not share our data with others (except as noted in their privacy policy). They will store GW data for as long as we require them to do so and at any time we can take our data off their system. Additionally, Google will not share GW data with third parties, nor will their employees read GW email. Click on the following hyperlink to find out more Google's privacy policyHow is GWMail being secured at GW? Is it safe from hackers, spam, phishing, etc.?
Back to TopGW's data will be virtually protected as if it were on its own server. The technology Google uses to protect data is similar to what is used in online banking applications. Additionally, Google has great spam blocking capability integrated into its email system. Google also blocks viruses in the most direct way possible: by not allowing users to receive executable files that could contain damaging code. Google provides more information on their security and privacy capabilities at Google's Help Center
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| City Hall 114, 950 24th Street NW, Washington, DC 20052 |  |
Hotline: 202-994-7041 |  |
sts@gwu.edu |
