On the next page that opens, click the "Download Symantec Software" link.


Read through the license agreement and then click to continue (Note: You must agree to the license in order to continue).


The next step is to fill in your GW NetID, which is your GW Email address (without the '@gwmail.gwu.edu') and password.


The next page contains links to download the software. Select the version for your operating system. (Note: Windows users can also download a version of Symantec Antivirus with the firewall by downloading Symantec Client Security.)


Windows Vista Users:  The Windows Vista version of Symantec Antivirus is not available on the ISS Helpdesk page, you must click here to get the Windows Vista (32 bit) version.

A window will pop up asking you to save the file. If it asks for a location, save the file to your desktop.


When the download finishes, the icon should appear on your desktop.

Fig. 8b: Icon on the desktop Windows XP

Fig. 8b: Icon on the desktop Windows Vista

Install Symantec AV Corporate Edition

IMPORTANT: Ensure you have removed any other antivirus software before attempting to install Symantec Antivirus. Failure to do so may cause serious problems including degraded performance, system instability and operating system crashes.

Double click the icon on your desktop to begin the installation process.

A new window should pop up to unzip the files. Verify you are using the version for your operating system, then click OK..

Fig 9: Confirm you are installing on Windows XP

Fig 9: Confirm you are installing on Windows Vista

When the unzipping process finishes, setup will automatically begin. The install process is automatic and may take several minutes.

When setup finishes, liveupdate will update the virus definitions to ensure that you have the latest protection against the newest viruses.

Once setup is complete, Symantec Antivirus will run silently in the background of your computer. To verify that it is installed and running, look in the system tray (usually on the lower right-hand corner of the screen next to the clock) for a gold shield icon.

Fig. 10: System Tray icon Windows XP

Fig. 10: System Tray icon Windows Vista

Finally, it is highly recommended that you run a full scan of your computer after installation. If you have used this computer on the internet without antivirus installed, your computer may already be infected with a virus. Once antivirus is installed and autoprotect is enabled, your computer will be protected from future infections. However, any current infections might not be discovered until a full system scan has been performed.

If you chose to download the version with the firewall, there are a few things to keep in mind while using this software. The firewall that comes included with the Antivirus needs to be "taught" what is good and what is bad. Initially it will block all programs: ones that try to access your computer as well as ones you use to access the internet. Occasionally you will see a window asking you if you want to permit or block this program's access to the internet.


The window provides information about the program that is trying to access the internet. In this case, the user has installed a program, which is requesting access to the internet.  In this situation, the user should permit the program to access the internet. If this window were to pop up with an unfamiliar program or one that was not asked to access the internet, blocking the program would be the better choice. Note that when using the CCA Agent, a Firewall warning message will appear. Permit the application to access the internet. If you block the CCA Agent you will not be able to access the internet.


Problem?

Contact the STS Hotlne during regular business hours at (202) 994-7041 for assistance.