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Networking Frequently Asked Question
1. What is a network connection?
It is a fast way to connect to other computers, do research, communicate with the entire world, access remote services and share ideas. A network connection is provided for each student living in a wired residence hall room.
2. Which buildings offer ResNet service?
Follow this link to view the Technology Guide.[pdf]
3. Why purchase an ethernet card?
In order to access ResNet, an ethernet card is necessary to access a network connection. Eliminating the use of a modem will free phone lines in each wired residence hall room. There is never a busy signal when using a direct network connection!
4. What do summer interns and students need to use the network?
Minimum requirements for existing technology:
ResNet service is included for all summer residents who reside on campus for more than 21 days. Simply visit the STS office in City Hall during normal operating hours to pick up the equipment you need, our staff will register you for service, which should be active in two or less business days. You will be provided clear and easy instructions for setup. There is a daily charge for stays for less than 21 days, for assistance please contact STS by e-mail at sts@gwu.edu.
Should a student experience difficulty in establishing their connection, technical support is available via the STS Hotline at 202-994-7041. STS technicians will troubleshoot the connection over the phone and if necessary, schedule an appointment for the student. The student must be present while a STS technician provides in-room assistance. There is no charge for technical support.
It is a fast way to connect to other computers, do research, communicate with the entire world, access remote services and share ideas. A network connection is provided for each student living in a wired residence hall room.
2. Which buildings offer ResNet service?
Follow this link to view the Technology Guide.[pdf]
3. Why purchase an ethernet card?
In order to access ResNet, an ethernet card is necessary to access a network connection. Eliminating the use of a modem will free phone lines in each wired residence hall room. There is never a busy signal when using a direct network connection!
4. What do summer interns and students need to use the network?
- A computer with a built in 10/100BaseT
network port or an installed 10/100BaseT network
card (a.k.a. ethernet card).
- A media converter or LRE
depending on your residence hall assignment.
Equipment is available for sign-out from STS,
located in City Hall (950 24th Street, NW).
Minimum requirements for existing technology:
- PC: Pentium class or comparable processor
(Celeron, Athlon, etc.), 64MB RAM and a 8GB hard
disk, CD or DVD-ROM, 10/100 Base T Ethernet card,
Windows XP or 2000 operating
system.
- Mac: PowerMac processor (any speed), 128MB
RAM and an 8GB hard disk, CD or DVD-ROM, 10/100
Base T Ethernet card, Mac OS 9 operating system
or higher.
- PC: Pentium III or comparable processor (Celeron, Athlon, etc.), 256MB RAM, 40GB hard disk, CD or DVD-ROM, 10/100Base T Ethernet card, Windows XP (Professional version is recommended, but not required) or Windows 2000 operating system
- Mac: Power Mac G4, 256MB RAM, 40 GB hard disk, CD or DVD-ROM, 10/100 Base T Ethernet card, Mac OS X operating system
- STS will provide support for your ResNet connection, regardless of computer manufacturer. Be sure to have with you all pertinent software CDs/disks -- some installation and configuration steps may require this software.
ResNet service is included for all summer residents who reside on campus for more than 21 days. Simply visit the STS office in City Hall during normal operating hours to pick up the equipment you need, our staff will register you for service, which should be active in two or less business days. You will be provided clear and easy instructions for setup. There is a daily charge for stays for less than 21 days, for assistance please contact STS by e-mail at sts@gwu.edu.
Should a student experience difficulty in establishing their connection, technical support is available via the STS Hotline at 202-994-7041. STS technicians will troubleshoot the connection over the phone and if necessary, schedule an appointment for the student. The student must be present while a STS technician provides in-room assistance. There is no charge for technical support.
7. What operating systems are supported by STS?
- Mac OS X
- Microsoft Windows 2000
- Microsoft Windows XP
- Microsoft Windows Vista
- Linux/Unix operating systems
STS supports all ethernet cards, and makes
every effort to assist users regardless of their
chosen technology. However, we cannot guarantee
that a user will be able to use their ethernet
card on the network, and find that users who
stick to mainstream brands tend to have an easier
time connecting to the network.
9. How can I get ResNet assistance and self-help?
The STS Hotline provides support via telephone from 7 am to 10 pm*, Monday through Friday. For questions about network connections or computer resources in the Residence Halls, call the STS Hotline at 202-994-7041.
*Limited technical support is available from 7 pm to 10 pm.
For questions about purchasing network cards, on campus, contact the GW Bookstore at (202) 994-9300.
9. How can I get ResNet assistance and self-help?
The STS Hotline provides support via telephone from 7 am to 10 pm*, Monday through Friday. For questions about network connections or computer resources in the Residence Halls, call the STS Hotline at 202-994-7041.
*Limited technical support is available from 7 pm to 10 pm.
For questions about purchasing network cards, on campus, contact the GW Bookstore at (202) 994-9300.
| City Hall 114, 950 24th Street NW, Washington, DC 20052 |  |
Hotline: 202-994-7041 |  |
sts@gwu.edu |
