STS: Student Technology Services
STS: Student Technology Services
STS: Student Technology Services
STS: Student Technology Services
STS: Student Technology Services
Network Upgrade

Over the Thanksgiving break ISS will be performing upgrades to the University Network. During the maintenance period services may be prone to interruption or other technical issues without warning. Should you experience a problem with a service, please try accessing the service at a later time. All services will resume normal operations on Monday, November 30th.

Current News
All Enterprise Systems are operating normally at this time.
To report a technical issue, please contact ISS Student Technology Services at 202-994-7041. The STS Hotline is open Monday through Friday from 7 am to 10 pm.

Banner Production maintenance - Sunday, November 22nd

What: Banner Production Services (including GWEB Information System and Banner INB) Interrupted

When: Sunday, November 22nd, 12pm-4pm

Who is affected: Students will not be able to access the GWEB Information System during the maintenance period. Faculty and staff will not be able to access the GWEB Information System or Banner INB during the maintenance period.

Purpose: Application of Banner financial aid updates.

Impact to users: Banner will be unavailable during the maintenance period.

Questions: To report any problems, please contact the ISS Student Technology Services Hotline at 202-994-7041. The STS Hotline is open Monday through Friday from 7am to 10pm.


Cisco Clean Access (CCA) Outage – Tuesday, November 24th

What: Cisco Clean Access (CCA) Service

When: Tuesday, November 24th, 4am to 6am

Who is affected: Students (primarily) and other users who utilize CCA to establish network connections will be impacted immediately following this maintenance.

Purpose: Required software and configuration updates and maintenance on the CCA servers.

Impact to users: The services noted above should function during the maintenance period; however, services that may be prone to interruption or other technical issues without warning. Immediately following the maintenance, students will need to re-login to CCA following the maintenance period specified above.

Questions: To report any problems, please contact the ISS Student Technology Services Hotline at 202-994-7041. The STS Hotline is open Monday through Friday from 7am to 10pm.


GWorld (specific services) – Sunday, December 13th

What: GWorld Services – Printing from Academic Technologies Labs and Parking Garage Debit Charges impacted

When: Sunday, December 13th, 7am to 11am

Who is affected: Students, staff, and faculty that utilize the specific GWorld Card services noted will receive errors or not be able to complete transactions during the maintenance period specified above. Parking services will assist users impacted by the maintenance.

Purpose: Reconfiguration of GWorld servers.

Impact to users: The services noted above will not be available during the maintenance period. Please be advised that any service that may return during the maintenance period may be prone to interruption or other technical issues without warning.

Questions: To report any problems, please contact the ISS Student Technology Services Hotline at 202-994-7041. The STS Hotline is open Monday through Friday from 7am to 10pm.

 
For assistant with your ResNet connection please contact the STS Hotline at 202-994-7041. (Hours)
 
Upgrade required for Symantec AntiVirus and Client Security. For information click here.
 
For assistant with GWireless, Cable TV, and Phone service contact the STS Hotline at 202-994-7041. (Hours)
STS: Student Technology Services STS: Student Technology Services STS: Student Technology Services
Other News
  • Looking for information about GW technology amenities? Download the 2009-2010 Technology Guide!

  • The STS Wireless Support Desk in Gelman Library will be closed Monday, November 23 through Sunday, November 29th. The Wireless Support Desk will resume service on Monday, November 30th.

  • STS will be closed on Thursday, November 26th and Friday, November 27th in observance of the Thanksgiving Holiday.
Information Systems & Services
 


STS: Student Technology Services
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The George Washington University