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World Class Service Tip of the Week: What is it?
Starting with November 2005, The SASS newsletter ("This Week in SASS...") has been publishing tips, advice, and information related to customer service. Each week brings a new service tip, best practice, or success story. Below you will find all the customer service tips published thus far, so that you can review and use them and your convenience.
If you have an item you'd like to share with the division on service, please contact Andy Sonn at asonn@gwu.edu.
#1: Celebrate Service Each Week of the Year
#2: Give a Staff Member a Pineapple to Recognize Extraordinary Service
#3: Take a moment to revisit SASS' Operation Friendly, and check out some of these shining examples of service in the private sector.
#4: Take a moment today to revisit SASS' Golden Rules of Service!
#5: Telephone Tips
#6: SASS Forum Attendees' Thoughts on Service
#7: Ideas on Recognizing Staff
#8: Nordstrom's Tips for Service
#9: "Everyone can be great, because everyone can serve" - Martin Luther King, Jr.
#10: Service Results from the SASS Employee Opinion Survey
#11: Colonial Inauguration Service Philosophy and Best Practices
#12: SASS Service Certification Launched on 2.2.06
#13: Resources to Assist with Customer Service Training
#14: Another SAT: The Service Achievement Test
#15: 6 Action Items for Dealing with Difficult Customers
#16: Effective Listening Self Assessment
#17: E-mail Etiquette Tips
#18: Walt Disney World's Tips for Great Service
#19: The Importance of Non-Verbals
#20: 6 Tips for Communicating in Difficult Situations
#21: 8 Tips for Handling Stress
#22 Motivating staff members
#23: Common Sense Phone Tips
#24: Training Exercise - "How to Say it the Right Way"
#25: "The Tip of the Iceberg" - How to Communicate with Someone from Another Culture
#26: "How to make an individual feel welcome"
#27: Private Sector Best Practices: The Container Store
#28: 5 Quick Tips for Listening to Callers
#29: Summer Planning and Satisfying Your Constituents
#30: Go Fish!
#31: The Philosophy of Charles Schultz
#32: Move-in 2006 and Walt Disney
#33: Remembering Names
#34: Using Gap Survey Data to Improve Service
#35: "Hold the Door"
#36: 6 Principles of Millennial Management
#37: SASS & the 2006 Customer Service Celebration
#38: Dealing with Angry Customers
#39: Internal GW customer service tip - GW Phone Directories
#40: Customer Service Awards 2006 - SASS Nominees and Winners
#41: Give Thanks to Your Colleagues
#42: "Students First at Drexel University"
#43: Impactful Phrases and Words
#44: The Role of Customer Service
#45: Going Beyond Operation Friendly
#46: Customer Rage Survey
#47: George Washington’s Tips on Service
#48: Building a Trusting Foundation
#49: Customer Service Champs in the Business World
#50: Focus on the Customer - Lessons from Business
#51: Quality Improvement Tips
#52: Bring Back Customer Service
#53: Dale Carnegie's Principles
#54: Dale Carnegie's Tips on Leadership
# 55: Service in Orlando
# 56: What Top Customer Service Businesses Can Teach Us
# 57: Snake-ability attribute
# 58: Operation E-Friendly
# 59: Lessons from Microsoft
# 60: Making the Experience Memorable #61: Tips Measuring Customer Satisfaction #62: Service and the SASS Self-Study
#63: On Becoming a Service Leader #64: Making Criticism Constructive #65: Preparing for CI 2007 Checklist #66: Building Customer Relations #67: Who is Watching? #68: Recognition Reminder #69: Check Out "Colonial Central" #70: Student Feedback Regarding Service #71: The Generation After the Millennials #72: Nominate, Partner, Plan & Participate in the 2007 Service Excellence Celebration
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