Legendary Service
Through Empowerment and Teamwork

Service Vision
In the SASS Division, we pride ourselves on our close connections with students, other staff members, and the University as a whole. We recognize that we are an integral part of making The George Washington University a world-class institution where people are attracted to contribute their talents through education and work. Seeing ourselves as student development professionals, regardless of our title or department, we recognize that our mission is to assist students in making the most of their college experience. In order to accomplish this, we serve as role models and ambassadors of GW by delivering legendary service through empowerment and teamwork.

Training
Even being the professionals we are, we still need to be furnished with the proper tools to effectively execute this service delivery and exceed our expectations of what legendary service really means. To answer that call, skill enhancement is provided for all Division staff members which will ensure that each and every staff member has the tools (knowledge, resources, etc.) that he/she needs to be a continuing and contributing member of the SASS team. In addition, new employee orientations will be conducted so that every SASS employee starts off with an understanding of our mission and how to be successful at GW.

Several on-line tools exist to help guide our service effort, including guidance our Golden Rules and on Operation Friendly.

Measurement
Indicators of legendary service and teamwork include:

• Noteworthy service to internal and/or external clients
• Making improvements in how we do our jobs
• Improving the work environment for others
• Low absenteeism and/or putting in extra time to make sure the job gets done right
  

These and other indicators of positive performance will be accounted for through:

• Supervisor's recommendations
• Co-worker's recommendations
• Self-assessment and recommendation
• Feedback 
• Letters from internal and external clients about legendary service they experienced

Motivation
Although we recognize the intrinsic value of providing legendary service through empowerment and teamwork, a little extra motivation wouldn?t hurt! Through the continuation of the Outstanding Service Award program (a.k.a., Employee of the Month), SASS staff members will be able to be recognized for their contributions to GW on a monthly basis. In addition, rewards will be given to those employees who exemplify one or more aspects of the goals described above. Staff members who offer creative solutions to some of the challenges that face us will demonstrate the best that we have to give to The George Washington University and we will recognize them accordingly. Our Division has some of the most creative and enthusiastic people in the area working for it, and the objective of this program is to harness those energies into tangible outcomes that we can all experience and enjoy.

The Pineapple
To celebrate our committment to service, SASS has adopted the Pineapple, a historic symbol of service and hospitality with roots to our Colonial heritage.

The Customer Service Celebration
The Customer Service Celebration is University-wide initiative to reaffirm the University's commitment to customer service, to celebrate the efforts put forth toward increasing service levels during the past year, and to acknowledge both staff members and departments that provide excellent service to their internal and external customers.

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