Follett Higher Education Group
I. Introduction: Follett Higher Education Group is committed to
conducting its business affairs in a socially responsible manner.
Follett expects the same of its business partners. Follett, therefore
will sell only those products and goods tare are manufactured in a
manner consistent with this Vendor Labor Practice Code. When
appropriate, Follett will seek to join educational institutions,
vendors, agent, businesses and human rights, labor, and governmental
organizations in demonstrating its commitment to socially responsible
business practices by engaging in a periodic review of this Code of
Conduct to ensure that it is consistent with evolving business and
II. Application: This Code of Conduct shall apply to all vendors
providing products and services to Follett. Throughout this Code, the
term, "Vendor" shall include all persons or entities who have entered
into written agreements with Follett, as well as their respective
contractors, subcontractors, vendors, manufacturers, sublicenses, and
any related entities throughout the world which produces or sell
products or materials incorporated in products sold to and through
III. Workplace Standards and Practices: Specifically, vendors
must operate workplaces and contract with employers whose workplace
adhere to the following minimum standards and practices.
A. Legal Compliance
Vendors must comply with all applicable legal requirements in
conducting business related to or involving the production or sale of
products or materials to Follett.
B. Environmental Compliance
Vendors must share Follett's commitment to the protection and
preservation of the global environment and the world's finite resources
and conduct business accordingly.
C. Ethical Principles
Vendors must be committed in the
conduct of their business to a set of ethical standards that are not
incompatible with those of Follett. These include but are no means
limited to honesty, integrity, trustworthiness, and respect for the
unique intrinsic value of each human being.
D. Employment Standards
Vendors will only do business with manufacturers whose workers are in
all cases voluntarily present at work, not a risk of physical harm,
fairly compensated, and not exploited in any way. In addition, the
following specific guidelines must be followed:
1. Wages and Benefits: Manufacturers must provide wages and benefits
that comply with all applicable laws and regulations and match or
exceed the prevailing local manufacturing industry practices.
2. Working Hours: Manufacturers shall not require workers to work more
that the lessor 48 regular working hours per week, or the limit on
regular working hours under applicable local law, and shall provide
workers with at least one day off in every 7-day period. With respect
to appropriately compensated overtime, manufacturers shall not schedule
overtime on a regularly scheduled basis in excess of the lesser of the
standard work week plus 12 hours of overtime or 48 standard hours plus
12 hours of overtime, unless extraordinary business circumstances
3. Child Labor: The use of child labor is not permissible and will not
be tolerated. Manufacturers must meet all applicable local laws
regarding the minimum age of workers. Workers can be no less than
fourteen years of age and not younger that the compulsory age to be in
school for the country where the work is to be performed.
4. Forced Labor: Manufacturers shall not use involuntary labor, including forced, prison, bonded or indentured labor.
5. Health and Safety: Manufacturers must comply with applicable local
law in providing workers with a safe and healthy environment. If
residential facilities are provided to workers, they must be safe and
6. Non-Discrimination: While Follett recognizes and respects cultural
differences, all workers must be employed on the basis of their ability
to do the job, rather than on any personal characteristic.
Manufacturers shall not discriminate in hiring, salary, benefits,
performance evaluation, discipline, promotion, retirement or dismissal.
7. Harassment or Abuse: Manufacturers shall treat workers with dignity
and respect. No worker shall be subject to any physical, sexual,
physchological or verbal harassment or abuse.
8. Disciplinary Practices: Manufacturers will not use or tolerate
corporal punishment or any other form of psychological or physical
9. Freedom of Association: Manufacturers shall recognize and respect
the legal right of workers of freedom of association and collective
bargaining. Employees should not be the subjects of intimidation or
harassment in the peaceful exercise of their right to join or to
refrain from joining any organization.
10. Human Rights: Products and materials shall not be manufactured or
produced in any country where the human rights environment, as
determined by Follett, in its sole discretion, would prevent the
conduct of business activities in a manner that is consistent with the
Code of Conduct.
11. Legal System: Products and materials shall not be manufactured or
produced in any country where the local legal system would prevent
Follett, in its sole discretion, from adequately protecting its name,
trademarks, images, or other interests or from implementing any
provision of the Code.
12. Political, Economic and Social Environment: Products and materials
shall not be manufactured or produced in any country where the
political, social or economic environment would threaten Follet's
reputation and/or commercial or other interests.
IV. Verification: It shall be the responsibility of each vendor
to ensure its compliance with this Code and to verify that it's
business partners, subcontractors, and others involved in the
production of manufacture of products or materials for Follett are in
compliance with this Code. Each vendor shall maintain on file such
documentation as may be needed to demonstrate its compliance with this
Code and shall make the documentation available for inspection upon
request by Follett or Follett's designee.
A. Monitoring Compliance
Follett recognizes that an effective and responsible monitoring
mechanism is crucial to the successful implementation of this Code of
Conduct. In order to provide a meaningful monitoring procedure ,
therefore, Follett has designated an independent third party external
monitor whose obligation it is to investigate compliance with this
Code. Each vendor shall provide Follett's designated external monitor
with physical access to all facilities where products are made, in
whole or in part, whether by the vendor or by third parties with whom
the vendor or its agent or representative contracts, in order to
monitor and verify compliance with this Code of Conduct. Follett's
designated external monitor shall be authorized to perform announced
and unannounced visits to facilities for the purpose of monitoring
compliance with this Code.
Upon request, and on January 1 of each year, every vendor shall
promptly provide Follett's external monitor with the following
information concerning each such facility where products to be sold by
Follett are made: (1) the name, address, telephone number and facsimile
number of the facility; (2) the name, address, telephone number and
facsimile number of the owner(s) of the facility; (3) the name and job
title of the contact person at the facility; (4) a detailed description
of the type and quantity of all products made, assembled, or processed,
in whole or in part, at the facility; (5) a summary description of the
vendor's relationship to the owners and/or operators of the facility
(e.g. company owned, contractual, etc.); and (6) any other information
Follett's external monitor deems necessary to effectively monitor and
verify compliance with this Code.
It shall be the vendor's responsibility under this agreement to
promptly notify Follett's external monitor whenever it creates or ends
relationships with new entities or facilities for the manufacture or
assembly of products, in whole or in part to be sold to Follett. If the
vendor fails to do so, and Follett incurs any expense as the result of
the vendor's failure to notify Follett's external monitor pursuant to
this paragraph, then the vendor shall reimburse Follett for all such
Any information requested or provided in section A above will be
treated as confidential by Follett and Follett's external monitor. Said
information will not be disclosed to other third parties unless Follett
is required to do so by law or compelled to do so legal process.
Further, said information will be used solely to monitor, ensure and
improve compliance with this Code of Conduct.
V. Vendor Remediation: All products, in whole or in part, sold
to Follett must be manufactured in compliance with this Code of
Conduct. If Follett in its sole discretion, determines that a product
has been made in violation of this Code, then Follett will consult with
the vendor to determine the appropriate measures to be taken. The
remedy will include the vendor taking steps necessary to correct such
violations. If consultation and agreed upon measures fail to adequately
resolve the violations within a specified time period, Follett shall
remove non-complying product from Follett's inventory, and return it to
the vendor at the vendor's sole expense, for full credit.
VI. Employee Compliance: Any Follett Higher Education Group
employee who knowingly purchases products to be sold by Follett that
are in violation of this Code may be subjected to discipline up to and
VII. Communication and Notification: Vendors must ensure that
the management staff of each manufacturing facility has read and
understood the requirements of this Code, and that the management staff
effectively communicates the terms of this Code to the workers in the
Last Updated September 2007